The alliance between Andiman and Plans de garantie ACQ* aims to ensure customer satisfaction by offering complete protection with regards to home based renovation work.

ALL work performed by Andiman entrepreneurs is covered by the Quality Renovation Guarantee offered by Plans de garantie ACQ*.

*Plans de garantie ACQ, residential affiliate of Association de la construction du Québec (ACQ), is a recognized and independent business that administers guarantee plans for over 25 years.

The Quality Renovation Guarantee is offered for all renovation projects that are booked through the Andiman platform and performed on integral parts of the home.

The Quality Renovation includes: :

• Protection for accounts equal to 10% of the contract with a maximum limit of $50,000 
• Protection against defects for two years
• Protections against hidden vices for 5 years
• Mediation service that is quick and efficient to resolve any dissagreements amicably.
• Completion of any unfinished work in case of problems with the entrepreneur
• A transferable warranty in case of resale of the home

Example of renovation projects :

Benefits of the Quality Renovation Guarantee :

If the work performed by the entrepreneur does not meet standard quality, our mediation service is at your disposal. The service evaluates the requests and our team of experts takes over the project and proceeds to perform the necessary follow-up with the entrepreneur.

The Quality Renovation Guarantee helps avoid unwanted financial consequences of court cases and ensures a quick resolution to disputes.

Our contractors go through the most rigorous selection process in the industry. Accreditation is provided by the assessors of Plans de garantie ACQ, a subsidiary of the Association de la construction du Québec. This accreditation is a serious process performed by a credible organization that gives consumers the assurance that they are working with a reputable entrepreneur.

Entrepreneur evaluation criteria: : 

• Conforms to the Régie du bâtiment du Québec (RBQ) licence 
• Financial health of the entrepreneurs
• Historical review of the entrepreneur’s history.
• Evaluation of the entrepreneur based on historical work
• Ongoing analysis of the entrepreneurs file
• Onsite evaluation of the work performed
• Customer satisfaction survey of the work performed

Andiman Version February 2020