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  • Terms and conditions

    Welcome to Andiman, submission platform for renovations. The only website where we offer the Quality Renovation Guarantee of ACQ Guarantee Plans (“We”, “Our”).

    The features and functions of the service are specified on the website www.andiman.ca and in the documentation available when using the service. The Service (“Service”) refers to Andiman software, applications and websites.

    It is important that you read and understand our Terms and Conditions (the “Terms”) before using the Service. These conditions, as well as our privacy policy (“policy”) govern your use of the service and constitute the legal agreement between you and Andiman.

    You agree that these conditions and our policy will apply if you choose to register for an Andiman account (“account”) or if you use the service.

    You understand that it is your responsibility to ensure that all persons who access and use the service through your account have read, accepted and adhered to our conditions of use. You are fully responsible for any use of the service linked to your account, regardless of who actually uses it.




    Service refers to Andiman, – websites


    We, our, refer Andiman


    The client designates the company or organization responsible for the business relationship with Andiman.


    User refers to people with identifying information registered in the service with permission to access the customer’s account.


    Licenses means the number of users that can be created on the client’s account.


    Identifiers refers to the username and password used to log into the Customer Account


    Content, data refers to all content (job information, customers, contacts, photos, notes, documents, application data) that is downloaded, posted, transmitted, stored or otherwise made available in the service by the user.


    Terms of service

    To use the Service, you must be at least 18 years of age and be authorized to conclude agreements on behalf of the Client and agree to be bound by these Conditions.

    You agree to use the Service only in accordance with the conditions set out in this contract, laws, ordinances, regulations or generally accepted practices or directives. 

    Each user will be responsible for all activities resulting from their use of the service.

    You make sure that all content stored, downloaded or published on the service

     comply with applicable laws and regulations regarding content and communication, including, but not limited to, laws and regulations regarding the transfer of personal information.

    does not conflict with good ethics, or could be perceived as discriminatory, offensive, obscene or indecent.

    User credentials are personal and cannot be shared by more than one person, that is, more than one person cannot log in to the account with the same username and password. past.




    Account and user credentials

    By creating an account, you have access to the service via a unique user identifier.

    You are responsible for the confidentiality of your username, password and free trial account results, such as your email address, telephone number, contact information, billing address and all other information required report with your use of the Service. If a password can be compromised, revealed or lost, you must immediately change it, and the same applies to all users of your account.

    You are responsible for maintaining the security and confidentiality of your account and all activities that take place on or through your account. In the event of a suspicious incident or a security breach, you must immediately inform Andiman.


    Trial and subscription

    The Service can be used without paying monthly subscription for any entrepreneur respecting the conditions of use of the service. The service is free of charge for the consumer who wishes to make a request via the Andiman service.


    Entrepreneur condition

    Andiman contractors must have the necessary accreditations and qualifications required by applicable laws and regulations in Quebec to carry out renovation work via the Andiman platform.


    Entrepreneurs wishing to use the Andiman platform will have to qualify with ACQ Guarantee Plans. This implies that all the documents requested by ACQ Guarantee Plans are completed and approved in their entirety.


    Andiman can, at any time, decide not to retain the services of a contractor in the event that said contractor does not meet the quality standards set by Andiman and ACQ Guarantee Plans.


    The status of each Andiman contractor will be reassessed annually by ACQ Guarantee Plans on the date of its RBQ license renewal.


    Payment terms and conditions

    Entrepreneurs using the service agree to pay 7% of the total value before taxes of all contracts obtained via the Andiman platform, as compensation for putting them in contact with the client. The said costs will be invoiced upon signature of the document for the completion of the work.


    Any objection to the invoice must be received within 14 days of the invoice date, otherwise the invoice is considered acceptable.

    You agree to the use of electronic mail or another method of electronic transmission as a means of sending invoices and reminders.

    All fees are subject to change by Andiman. Price changes can be communicated via the service and / or by email.

    All costs are understood to be exclusive of tax and the customer guarantees Andiman from all liability vis-à-vis any tax authority in the event of insufficient payment of any payment, sale, use, goods and services, value added tax or other, as well as any penalty and / or interest. .



    If the invoice is not paid after the first reminder, you will be charged a reminder fee. If payment is not made within 30 days of the invoice due date, the customer’s account will be closed until full payment is received. After 60 days from the invoice due date, all content related to the customer’s account will be deleted and accreditation to the Customer’s Warranty Plans will be canceled.


    Service change and availability

    Andiman reserves the right, at any time and from time to time, with or without notice and responsibility, to add, interrupt or revise any aspect, mode or design of the service which includes, inter alia, scope of service, time of service or software / hardware required to access the service.

    In order to continue using the service, the latest version of the service and compatible devices may be required for certain features. You agree that compliance with these requirements is your responsibility.

    The service is normally available 24/7. Andiman reserves the right to limit, from time to time, the use of the Service due to necessary maintenance or technical improvement works. We will make sure that these interruptions are as short and as rare as possible.<


    Andiman does not act as an entrepreneur

    The Andiman platform is a referral service for clients who are looking for contractors for their renovation, maintenance or other related services. Andiman does not work for entrepreneurs who use the service. We accept no responsibility for loss, damage, injury, damage, delay or inconvenience suffered by you or the contractor under the renovation contract. Any dispute that may arise between you and the contractor related to the home improvement services that will be provided to you will be governed by the renovation contract and we will not be designated as a party to such a dispute. All of the entrepreneurs with whom we put you in touch through the website are independent contractors and are not in any way our associates, co-entrepreneurs, agents or employees.


    Technical support

    Technical and customer support is provided by email to info@andiman.ca

    You agree that Andiman’s support team may access your account from time to time in order to diagnose and resolve any issues.


    Service limitation

    The amount of data stored in the service should be reasonable for a small business. The storage space for photos and downloaded files can be up to 5 GB per account. You can be contacted by us when your account exceeds the authorized storage capacity in order to agree on the appropriate solution so that you do not exceed the storage capacity. Examples of such a solution may be the deletion of old irrelevant photos or the purchase of additional storage space.


    Account cancellation

    You can cancel your account at any time. Cancellation must be made in writing.

    Non-payment of the invoice is not considered a cancellation.

    Send an email to info@andiman.ca.

    Andiman reserves the right to suspend or cancel any customer account at its sole discretion.

    Your data will not be deleted from the service when your account is canceled. This content can be recovered if your account is reactivated within 30 days of the day of cancellation. Andiman is not, however, responsible for any loss or damage resulting from, or resulting from the cancellation of your account, and it is your responsibility to ensure that any Content you require is backed up or replicated before cancellation.


    Personal and business details

    Andiman will only use your personal and professional information to send information and offers from us to partners. You can inform us at any time that you do not wish to receive offers. The customer accepts and approves the customer details of the Andiman store in accordance with our privacy policy.


    Limitation of liability and indemnity

    You understand and expressly agree that Andiman and its affiliates, officers, employees, agents, partners, and authorized license distributors are not responsible for any direct, indirect, accidental, special, consequential, or exemplary damage, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses (even if Andiman has been informed of the possibility of such damage), resulting from: (i) use or inability to use the service; (ii) the cost of purchasing replacement goods and services resulting from goods, data, information or services purchased or obtained, messages received or transactions made via or from the service; (iii) unauthorized access to or modification of your transmissions or data; (iv) statements or conduct of third parties on the service; or (v) any other matter relating to the service.

    This limitation of liability does not apply if Andiman acted with gross negligence or damage caused by a willful act.

    You agree to indemnify Andiman and its subsidiaries, affiliates, officers, agents, employees, partners and authorized license distributors from any claim or request, including reasonable attorney fees, made by any third party as a result of or arising out of content that you have submitted, published, transmitted or made available through the Service, your use of the Service, your connection to the Service, your violation of the Conditions or your violation of the rights of others.

    You acknowledge that you are responsible for any use of the service using your account and that this contract applies to any use of your account. You agree to comply with this Agreement and to defend, indemnify and protect Andiman from all claims and requests arising from the use of your account, whether or not such use is expressly authorized by you.

    No compensation can ever exceed the amount of the fees paid for the Service during the last twelve months.



    Andiman follows best practice guidelines and procedures for avoiding data loss, but cannot give any guarantee that there will be no data loss for any reason.

    Andiman does not guarantee that the service is error-free or uninterrupted and that any errors will be corrected. And you accept that from time to time Andiman may delete the Service for indefinite periods.

    Andiman does not guarantee that the service will meet the user’s requirements, will function properly with your choice of equipment, systems and parameters, without interruption or error.

    Andiman does not control the flow of information to and from Andiman and other parts of the Internet. Such a flow of information depends on the outcome of Internet services provided or controlled by third parties. Sometimes the actions or inaction of a third party alters or interferes with the user’s connection to the Internet (or part thereof). Andiman has taken the necessary technical and security measures to remedy this problem and avoid such events, but we cannot guarantee that such interruptions will not occur. Andiman will not be held responsible for the performance or not of Internet services.


    Intellectual property

    All content and software available on the Service or used to create and operate the Service, with the exception of data uploaded by users, is the property of Andiman and its authorized license distributors. Andiman owns and copyright the service and the software in current and future versions. These rights are protected by Canadian and international law. The customer and the users obtain a limited, revocable, non-exclusive and non-transferable license to use the service in accordance with these conditions. This also applies to service documentation, both printed and electronic. No part of the Service may be reproduced in any form or by any means.


    Modification of the terms of use

    Plannit reserves the right to modify and update these Conditions at its sole discretion.

    The changes will take effect immediately after notification to the Client by email or on the website www.andiman.ca. We recommend that you regularly check the website to keep abreast of changes to these terms.

    Continued use of the Service after modifications or modifications to the General Conditions constitutes acceptance of these Updated Conditions by the User.



    The rights and obligations of the Customer in connection with the use of the Service and under this Agreement may not be transferred to a third party without the written consent of Andiman.

    Andiman reserves the right to transfer all or part of its rights and obligations arising from these Conditions to a third party. Andiman is also entitled to engage subcontractors for the performance of its obligations under these Conditions.


    Force majeure

    Neither Party shall be liable for any failure or delay in the performance of its obligations (other than an obligation to pay) under this Contract, insofar as such performance is delayed or made impossible by industrial disputes, fires, floods, interruptions or general disruptions to electrical or telecommunications power, government acts or orders or restrictions, or force majeure, or any other case of force majeure included, in cases where the failure to perform exceeds the control of the non-performing Party.


    Applicable laws, waiver and severability of terms

    These general conditions and the relationship between the client and Andiman must be interpreted, governed and applied in accordance with the laws of Canada.

    All users submit to the exclusive jurisdiction of the courts of Canada for all matters or disputes arising from these conditions and any use of the service.

    Andiman’s failure to exercise or apply a right or provision of the Terms does not constitute a waiver of that right or provision. If a competent court finds that one of the provisions of the Conditions is invalid, the parties nevertheless agree that the court should endeavor to give effect to their intentions as reflected in the provision, and the other provisions of the Conditions remain in force.


    Last update: February 12, 2020

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    At the heart of your project, Andiman improves the renovation service offer. Looking for a way to move the construction industry forward, Andiman’s team realized that something was missing in the industry to protect the consumer who undertook renovation work. Thanks to its exclusive partnership with ACQ Résidentiel, Andiman becomes the only distributor of the Quality Renovation Guarantee in Quebec. Residential owners will now be able to start their project with peace of mind, for successful renovations.
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